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Permissions Oddity with the Customer Service Request Screen (SYCSL)

Yesterday I got a request from management to give full permissions to the SYCSL screen to one of my users. I of course complied, but then got a call the manager asking why the user did not have permission to change the status of the requests. I responded that she did and asked if she had re-started M2M for the rights to take effect.

Well, after looking more closely at the user permissions screen, I came across the following:

Terms

Notice the module below the screen.

This screen is non-standard in that its “Change Status” permission is assigned via the SYCSLS module. I seem to remember there being other exceptions to the rule as well.

Can you folks help me by naming any that you know of?

2 comments to Permissions Oddity with the Customer Service Request Screen (SYCSL)

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