Comments on: Vendor Support Suggestions http://www.made2mentor.com/2009/03/vendor-support-suggestions/ Data Warehousing, Microsoft Business Intelligence, and Other Cool Stuff Thu, 09 Feb 2012 07:33:56 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Suggestions for Prospective Vendors | Made2Mentor http://www.made2mentor.com/2009/03/vendor-support-suggestions/comment-page-1/#comment-5152 Suggestions for Prospective Vendors | Made2Mentor Wed, 21 Oct 2009 17:41:06 +0000 http://www.made2mentor.com/?p=1436#comment-5152 [...] However, I would like to send a message to prospective vendors regarding some tactics, which simply do not work or are blatantly irritating and offensive. This post is somewhat similar to my suggestions for vendor support. [...] [...] However, I would like to send a message to prospective vendors regarding some tactics, which simply do not work or are blatantly irritating and offensive. This post is somewhat similar to my suggestions for vendor support. [...]

]]> By: Jason Griffith http://www.made2mentor.com/2009/03/vendor-support-suggestions/comment-page-1/#comment-872 Jason Griffith Wed, 18 Mar 2009 17:53:19 +0000 http://www.made2mentor.com/?p=1436#comment-872 Oh yeah, I have to support Scotts remarks there to, particularly on the last point. That's something that bit me last week that didn't come to mind until he mentioned it. I also don't like going through 5 tiers of automated questions only to have you transfer me to a voice message service so that I can leave my contact information for you to get back to me at your leisure. When I leave a message that says "I have an emergency with payroll checks not printing," then it's really not ok to call me 6 days later and ask me what my problem was... Oh yeah, I have to support Scotts remarks there to, particularly on the last point. That’s something that bit me last week that didn’t come to mind until he mentioned it.

I also don’t like going through 5 tiers of automated questions only to have you transfer me to a voice message service so that I can leave my contact information for you to get back to me at your leisure. When I leave a message that says “I have an emergency with payroll checks not printing,” then it’s really not ok to call me 6 days later and ask me what my problem was…

]]> By: Jason Griffith http://www.made2mentor.com/2009/03/vendor-support-suggestions/comment-page-1/#comment-871 Jason Griffith Wed, 18 Mar 2009 17:48:29 +0000 http://www.made2mentor.com/?p=1436#comment-871 Thanks for posting the pic as I know I'm one of those that complains about Flikr. ;) As for the WebEX issue, I have the exact same problem and have no idea how to get around it. If I were to add something, it would be to maintain a customer database where you can log specific customer issues. When I call on a weekly basis and find each time that I'm dealing with a new tech because the previous one got fired (true story: 4 calls, four techs, 3 fired), I don't want to have to explain the whole problem and every attempted solution to you every time I call. Thanks for posting the pic as I know I’m one of those that complains about Flikr. ;)

As for the WebEX issue, I have the exact same problem and have no idea how to get around it.

If I were to add something, it would be to maintain a customer database where you can log specific customer issues. When I call on a weekly basis and find each time that I’m dealing with a new tech because the previous one got fired (true story: 4 calls, four techs, 3 fired), I don’t want to have to explain the whole problem and every attempted solution to you every time I call.

]]> By: Scott http://www.made2mentor.com/2009/03/vendor-support-suggestions/comment-page-1/#comment-870 Scott Wed, 18 Mar 2009 17:46:36 +0000 http://www.made2mentor.com/?p=1436#comment-870 I have used WebEx on many ocassions and never had an issue with my printer. One big complaint I have about tech support in general is being able to understand the agent. The other issue I have is that their automated system asks a series of questions and when you get to an actual person you have to answer some of the same questions again. I have used WebEx on many ocassions and never had an issue with my printer.

One big complaint I have about tech support in general is being able to understand the agent.

The other issue I have is that their automated system asks a series of questions and when you get to an actual person you have to answer some of the same questions again.

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